Reference

Open cinabos Privacy Policy

We explain what we collect when you open an account, including contact details, device data, cookie signals, and transaction references tied to the wallet rail you choose.

Account dataCookie recordsDevice dataAccess requests

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Explore What This Policy Covers

cinabos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains how cinabos handles data when you browse the site, open an account, or contact support. We may record account details, device and browser signals, cookie identifiers, message history, and transaction references tied to DANA, OVO, GoPay, or QRIS if you use those rails.

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We use that data to run the account flow, confirm requests, keep logs for security checks, and respond when you ask for access or correction. We keep records only as long as needed for service, legal, tax, and dispute handling, and we remove or de-identify data
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when that window ends. If a local rule gives you a different right, we follow the rule that applies in your jurisdiction and only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Switch to Privacy Support Paths

The fastest way to reach us about privacy is the same email you used on your account, then live chat if you need a quick hand finding it.

Email request Send us the request from the email tied to your account and name the data you want to see, change, or remove. We compare it with the account record and reply during our daily 08:00-23:00 WIB window.

Live chat Use live chat when you need a quick privacy check or cannot access the inbox. We will confirm the account first, then tell you what records sit under the policy and what step comes next.

Contact form If email access is lost, use the contact form with your account name, registered address, and request type. We keep the ticket history attached to the case so you can follow the outcome without repeating the same details.

DATA HANDLING

Browse How We Handle Data

We treat privacy requests as account records, not casual messages. That means access, correction, and deletion requests are linked to your profile, checked against message history, and handled by the same team…

Data we record

We keep the details needed to run your account, including contact data, login timestamps, device type, browser signals, and support messages. We avoid collecting more than we need, and we tie each record to a purpose in the policy.

Cookies and session

Cookies remember your login state, language choice, and page settings so you do not repeat steps on every visit. You can clear them in your browser, and the site will rebuild only the essentials the next time you open it.

Account security

We compare sign-in patterns, IP changes, and device fingerprints to catch unusual access. If a request looks risky, we may ask you to confirm from the registered email before we make any privacy change.

Retention

We keep support and transaction records only for the period needed to finish the request, meet legal duties, and handle disputes. After that, we either remove the record or detach it from direct account use.

Your requests

You can ask for access, correction, export, or deletion by writing from your registered email and naming the data you want changed. If we need more proof, we will tell you the exact missing detail.

Contact path

Use live chat or the contact form for privacy questions, then include the account name, email, and the request type. That keeps the case moving and helps us answer without back-and-forth.

Open Common Privacy Questions

These questions cover what we collect, how long we keep it, and how you can reach us with a request. The answers point back to the same policy rules, so you know when we can act, when we need more proof, and how local law may change the result. If you are inside Indonesia or outside it, the same request path applies, but the outcome depends on the rule that applies to your case and only where local law permits.

We collect the details needed to run your account and answer your request, such as name, contact email, login records, device data, cookie identifiers, and support messages. If you use DANA, OVO, GoPay, or QRIS, related references may also appear in the record.

Cookies keep you signed in, remember language choices, and help us spot repeat failures or unusual access. They also let us load the same privacy settings again when you return from the same browser.

We keep personal data only as long as needed for the account, the request you sent, legal duties, or dispute handling. After that window, we remove the record or strip it from direct account use.

Yes. Send the request from your registered email or use live chat, then name the data you want to see or correct. We may ask for extra proof before we release sensitive records.

Yes, where local law permits. We will check whether we still need the record for account security, legal duty, or active disputes, then tell you what can be removed and what must stay.

Use the email tied to your account, live chat, or the contact form. Include your account name, request type, and a short note, and we will route it to the privacy queue.

The same policy may be applied differently when local law changes what we can disclose, store, or erase. If your country gives you a stronger right, we follow the rule that applies to your case.

Open cinabos Privacy Policy

Switch to Privacy Support Paths

Browse How We Handle Data

Data we record

Cookies and session

Account security

Retention

Your requests

Contact path

Open Common Privacy Questions

01 What data do you collect from my account?

02 Why do you use cookies on my browser?

03 How long do you keep my personal data?

04 Can I ask for a copy or correction?

05 Can I ask you to remove my data?

06 How do I contact you about privacy?

07 Does the policy change by country?

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